Privacy Notice

1. Introduction

At Solutionlabs Ltd, we are committed to protecting your personal information and respecting your privacy. This privacy notice explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with us. We also outline your rights and how the law protects you.

This policy applies regardless of where you access our site from. It is important that you read this privacy notice alongside any other privacy statements we may provide on specific occasions when collecting or processing personal data.

2. Who We Are

Solutionlabs Ltd is the data controller and is responsible for your personal data.

Contact Details:

Solutionlabs Ltd
Registered Office: Preston Park House, South Road, Brighton, East Sussex, BN1 6SB
Company Number: 09075434

Email: dpo@solutionlabs.co.uk

If you have any concerns about how we handle your data, please contact us using the above details. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

3. Data We Collect

We may collect, use, store and transfer the following types of personal data:

  • Identity Data: First name, last name, username, title, date of birth, gender
  • Contact Data: Address, email address, telephone number
  • Technical Data: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Information about how you use our website and services
  • Marketing and Communications Data:Preferences for marketing and communication methods

We may also collect Aggregated Data(statistical data not identifying individuals). We do not collect any Special Categories of Personal Data or information on criminal convictions.

3.1 Failure to Provide Data

If we need to collect personal data by law or under a contract and you fail to provide it, we may not be able to perform our obligations. We’ll notify you if this occurs.

4. How We Collect Data

We use various methods to collect data including:

  • Direct interactions: When you fill in forms, send us correspondence, register, or engage with our services
  • Automated technologies: Technical data collected through cookies or similar technologies when you browse our website
  • Third-party sources: Such as analytics providers, search engines, and public registers

5. How We Use Your Data

We will only use your personal data when legally permitted. Common uses include:

  • Fulfilling a contract
  • Where it is in our legitimate interest and your rights do not override it
  • To comply with legal obligations

Examples of Use:

  • Managing user relationships
  • Sending important updates or service changes
  • Administering surveys and promotions
  • Improving website experience and customer insights
  • Delivering relevant marketing content

5.1 Marketing and Opt-Out

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us. We do not sell or share your personal data for third-party marketing.

5.2 Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good user experience and also allows us to improve our website. Upon your first visit, we will ask for your consent to use non-essential cookies via our cookie banner. You may accept all cookies, reject non-essential ones, or customise your preferences. You can change or withdraw your consent at any time by adjusting your browser settings or accessing our cookie preferences tool.

What are cookies? Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work or work more efficiently and to provide information to the site owners.

Types of cookies we use:

  • Strictly Necessary Cookies: These are essential for you to move around the website and use its features.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how they move around the website.
  • Functionality Cookies: These recognise you when you return to our website and remember your preferences.
  • Targeting Cookies: These record your visit to our website, the pages you have visited and the links you have followed.

Managing cookies: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. You can also adjust your preferences by using our cookie preferences tool. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Third-party cookies: We may use Google Analytics and similar services hosted via Google Cloud or AWS to collect standard internet log information and details of visitor behaviour patterns. This helps us improve our site and deliver relevant content. These providers may store cookies on your device. For more information about their policies, visit Google’s and AWS’s respective privacy policies.

If you have any questions about our use of cookies, please contact us at privacy@solutionlabs.co.uk.

5.3 Change of Use

We will only use your personal data for the original purpose it was collected. If we need to use it for another compatible purpose, we will inform you and explain the legal basis.

6. Sharing Your Data

We may share your data with:

  • Service providers supporting our business operations
  • Regulators or authorities if legally required
  • In connection with mergers or business transfers

We ensure all third parties respect your data and only use it per our instructions.

7. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place such as:

  • Countries recognised as providing adequate protection
  • Standard contractual clauses approved by the UK or EU
  • Frameworks such as the UK Extension to the EU-U.S. Data Privacy Framework

8. Data Security

We implement appropriate measures to protect your data from loss, misuse, unauthorised access or disclosure. Access is limited to staff and service providers on a need-to-know basis.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or regulatory requirements.

Where appropriate, we may anonymise data for research or statistical purposes and retain it indefinitely.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Obtain a copy of your personal data
  • Correction: Request corrections of inaccurate data
  • Erasure: Ask for your data to be deleted
  • Objection: Object to processing based on legitimate interest
  • Restriction: Ask us to suspend processing of your data
  • Data Portability: Request transfer of your data to another party
  • Withdraw Consent: At any time where we rely on consent

To exercise any of your rights, contact us at the details provided. We aim to respond within one month.

11. Changes to this Privacy Policy

This version is effective as of 1 May 2025. We may update this notice periodically. Please review this page for changes.

12. Third-Party Links

Our site may contain links to third-party websites. Clicking those links may allow third parties to collect or share data about you. We are not responsible for their privacy practices.

13. Glossary

Legitimate Interest: Our business interest in managing and operating efficiently

Performance of Contract: Where data processing is necessary for contract performance

Legal Obligation: Compliance with a legal requirement

If you have any questions, please contact us.